AutoShack.com | Frequently Asked Questions
Why are AutoShack.com prices so much lower than my local store or dealership?
Answer:AutoShack.com By selling directly to the consumer there is no middleman and we pass those savings on to you.
How do your auto parts compare with competitors?
Answer: Our parts are as good as or better than our competitors. They are a direct fit and designed to vehicle specific applications for an easy and hassle-free installation. We have been in the auto parts industry for over 30 years and pride ourselves on the knowledge and experience we’ve gained.
What is your warranty?
Answer: All AutoShack.com auto parts carry a six-month warranty with the exception of electrical components such as alternators, starters, fuel pumps and oxygen sensors. These parts are covered by a separate 90-day warranty. Our filters do not come with any warranty coverage. For more details, visit our Warranty Information Page.
Your site says free shipping – why am I being charged a handling fee?
Answer: All purchases under $15 are charged a small handling fee due to the reality of there being an inherent cost associated with all purchases. As a true factory direct auto parts company, we simply do not have the markup or margins to absorb the handling costs associated with lower valued orders.
Where are you located?
Answer: Our Auto Part Warehouse and customer call center is located in Ottawa, Ontario. For our US customers we ship our auto parts from our warehouse in New York.
What is your cancellation policy?
Answer: Please note, all orders are electronically processed and forwarded to the Auto Parts warehouse immediately upon confirmation of the order. If your order was placed more than 6 hours ago it can no longer be cancelled. You may return any unwanted items in accordance with our returns policy.
What is your refund policy?
Answer:AutoShack.com will refund or replace any defective or non-defective auto parts. However, some exceptions apply. Please visit our Returns Page.
Why can I only ship to my billing address?
Answer: Simply put, we implement this procedure to reduce fraud and protect our customers.
Does someone need to sign for the shipment?
Answer: Most shipments do not require a signature upon delivery that is below $400. Anything above this price automatically requires a signature.
Why do I keep getting redirected to your .com/.ca website when I try to register online?
Answer: In order to properly apply any required taxes or tariffs, our .com website is exclusive to US customers and our .ca website is for Canadian customers only.
When will you be getting more stock or new products?
Answer: We are a constantly replenishing stock and adding new items to our inventory. Check back regularly on out of stock items.
What do I do if I’ve forgotten my password?
Answer: You can go to the My Account Page on our site and request a new password. An email will be sent to the email address you registered with.
How quickly can I accept my delivery via UPS Ground?
Answer: UPS Ground takes between 2 – 4 days. The variance is due to physical location and whether you are in a urban or rural area. Example: If you live in a city on the east coast you are closer to 2 days. If you live in a rural community in Texas you are closer to the 4 days.