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AutoShack.com | Warranty

AutoShack.com | Warranty Information

AutoShack.com Standard and Limited Lifetime Warranties


Standard AutoShack.com Warranty

IMPORTANT: By using your AutoShack.com product, you are agreeing to be bound by the terms of the AutoShack.com Warranty as set out below. Do not use your product until you have read the terms of the warranty agreement. If you do not agree to the terms of the warranty agreement, do not use the product and return it within the return period stated in AutoShack.com's return policy (subject to restocking & shipping fees).


AutoShack.com hereby warrants, to the original purchaser, that all auto parts & accessories contained in the original packaging against any defects in material and workmanship. All parts sold by AutoShack.com are brand new, serviceable, and functional. If an auto part is found to be defective within six months* from the original date of purchase AutoShack.com shall, at its discretion, provide either a one-time replacement part or a one-time refund. Auto parts which are returned for a reason other than warranty are subject to a 15% restocking charge. AutoShack.com is not responsible for, and warranty does not cover, any damages arising from a failure to operate the product within its intended uses. This warranty does not cover products purchased from sources other than AutoShack.com. No reimbursements will be given for delay, labor, mileage, or any other costs involved in installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application. Warranty and shipping damage-related claims may require authentication including, but not limited to Mechanic Diagnosis, Pictures or Video of damaged goods – do not dispose of parts until instructed. Failure to provide authenticating documentation could result in denial of current warranty claim and forfeit of future warranty. Please note that Struts and Complete Struts must be purchased in pairs (front or rear) or warranty is NULL & VOID.


All warranty claims require a copy of your original purchase receipt, an image of the warrantied part not attached to the vehicle, and an image showing the part stamp, if visible, on the warrantied part. You may be required to return the part for inspection and you may be required to purchase a new replacement part while the warranty claim is being processed. Once the warranty claim has been reviewed and approved AutoShack.com will, at their discretion, provide you with a one-time replacement or one-time refund of the original purchase price.


*Tonneau Covers, Fender Flares, Fuel Pumps, Wheel Spacers and Wheel Lugs are covered by a 90-day warranty. Wiper Blades, Gaskets and Filters do not come with any Warranty.



Limited Lifetime Warranty

The Limited Lifetime Warranty can be purchased during the checkout process and is not available for all products.


AutoShack.com' obligation under the Limited Lifetime Warranty is limited to a one-time replacement or one time refund equal to the original purchase price of the defective or worn-out product.


Warranties are non-transferable, contain no cash value, and are only extended to the owner of the vehicle provided that the ownership has not changed since the installation of the unit. This warranty does not apply to units which have been altered, modified, lowered, damaged from neglect, abuse or an accident, misused, improperly installed, contaminated with dirt or other contaminants, installed on vehicles used for commercial or racing purposes, or used in applications other than recommended in our catalog. AutoShack.com does not provide reimbursements for delay, labor, mileage, or any other costs involved in installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application.


To file a warranty claim Log-in to your account. Once logged into your account you will see a "CASES" drop down at the bottom left of the page. From the Cases drop down select "Submit New Case", select the appropriate "Type of Inquiry", enter your order number from your original receipt and your name also enter details about your warranty claim. Click "Submit" once you are completed. All warranty claims require a copy of your original purchase receipt, an image of the warrantied part not attached to the vehicle, and an image showing the part stamp, if visible, on the warrantied part. You may be required to return the part for inspection and you may be required to purchase a new replacement part while the warranty claim is being processed. Once the warranty claim has been reviewed and approved, AutoShack.com will, at their discretion, provide you with a one-time replacement or one-time refund of the original purchase price.


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Contact us to verify the status of any warranty on your auto parts. Please allow 5-7 business days for the processing of your warranty claim.